Uber Looks to Hire Drivers With Hearing Loss To attract more drivers who are deaf and hard of hearing, Uber is adding new features to the software its drivers use on the job. The ride-service company is testing in the app in Chicago, Los Angeles, San Francisco and Washington, D.C. Drivers with hearing impairment can use these new ... News in Brief
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News in Brief  |   July 01, 2016
Uber Looks to Hire Drivers With Hearing Loss
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Hearing Disorders / News in Brief
News in Brief   |   July 01, 2016
Uber Looks to Hire Drivers With Hearing Loss
The ASHA Leader, July 2016, Vol. 21, 10. doi:10.1044/leader.NIB2.21072016.10
The ASHA Leader, July 2016, Vol. 21, 10. doi:10.1044/leader.NIB2.21072016.10
To attract more drivers who are deaf and hard of hearing, Uber is adding new features to the software its drivers use on the job.
The ride-service company is testing in the app in Chicago, Los Angeles, San Francisco and Washington, D.C. Drivers with hearing impairment can use these new app features:
  • Flashing-light notification of trip requests (in addition to the standard audio notification).

  • Text-only communication between riders and the driver.

  • An extra prompt for riders to enter their destination, with notification that the driver has hearing impairment.

To spread the word about its hearing-impairment-friendly efforts, the company is teaming with the nonprofit Communication Service for the Deaf to recruit employees through online Uber video guides in American Sign Language and job fairs in places with large numbers of people with hearing impairment. New drivers receive help getting started from the nonprofit’s ASL-based customer experience team.
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July 2016
Volume 21, Issue 7